Cancellation policy

Right of revocation

You may revoke your declaration of contract within two weeks, without stating reasons, in writing (e.g. letter, fax, e-mail) or – if the goods are delivered before deadline – by returning the goods. The revocation period begins upon receipt of this revocation instruction in text form, however not before recipient receives the delivered goods (in case of recurring deliveries of the same type of goods not before receiving the first partial delivery) nor before fulfilment of our duties to inform according to Art. 246, section 2 in junction with section 1, para. 1 and 2 Introductory Law to the German Civil Code (EGBGB) as well as our duties according to section 312e, para. 1 sentence 1 German Civil Code (BGB) in junction with Art. 246, section 3 Introductory Law to the German Civil Code (EGBGB). In order to meet the revocation deadline it is sufficient to dispatch the revocation or goods in time. The revocation is to be addressed to:

HD Satshop e.K.
Heidelberger Str 13-15
51065 Köln

Phone: 0049 221 95933273
Telefax: 0049 221 95933274


Consequences of revocation

In case of a valid revocation, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be returned by either side. If you are unable or partially unable to return the goods received to us or you can only return them in a deteriorated condition, then their value shall be reimbursed where appropriate. In the case of goods returned this does not apply if the deterioration of the goods is brought about solely by a trial thereof - such as would have been possible for you e.g. in a retail shop. For the rest, you may avoid any duty to provide compensation for any deterioration of the goods caused by the intended use, by not using the goods as your own property and refraining from all actions that may affect its value. Goods capable of being sent by parcel post shall be returned to us at our risk.

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